Better protection for insurance customers
The Federal Law on Insurance Contracts (VVG) sets out provisions governing the relationships between insurers and their customers. The existing law is already more than 100 years old and no longer meets the requirements associated with modern-day consumer protection, which is why it has now been revamped.
The changes include greater protection for policyholders and provisions to take account of modern means of communication.
You will be able to process a lot of documents that you have had to sign by hand to date by email, for example a notice of termination.
The changes will come into force on 1 January 2022 and will apply to both new and existing insurance contracts at Baloise.