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Financial Services Act (FIDLEG)

The new Swiss Financial Services Act (FIDLEG) will enter into force on 1 January 2020. It is designed, among other things, to strengthen investor protection and Switzerland’s position as a financial centre, as well as to create a level playing field for financial services providers.

Key information

We have put together the key information for you, as a customer, below:

If we cannot find an amicable solution to your complaint, you can contact the ombudsman. He or she is the responsible ombudsman and acts as a neutral source of information and mediation that is free of charge.

In general, the ombudsman does not step in until the bank’s or insurance company’s customer has addressed his or her complaint to the bank or insurance company in writing, and the bank or insurance company has had the opportunity to comment.

Ombudsman responsible for Baloise Bank SoBa AG

Swiss Banking Ombudsman
Bahnhofplatz 9
P.O. Box
8021 Zurich
Switzerland


Detailed information is available at www.bankingombudsman.ch.

Ombudsman responsible for Baloise Insurance Ltd

Ombudsman Financial Services Provider (OFD)
Bleicherweg 10
8002 Zurich
Switzerland


Detailed information is available at www.ofdl.ch.

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