00800 24 800 800 DE EN FR IT
00800 24 800 800 DE EN FR IT
About us Financial Services Act (FIDLEG)

The new Swiss Federal Act of 15 June 2018 on Financial Services (FIDLEG) came into force on 1 January 2020. It is designed, among other things, to strengthen investor protection and Switzerland’s position as a financial centre, as well as to create a level playing field for financial services providers. 

Baloise Asset Management Ltd

We have put together the key information for you, as a customer, below:

Baloise Asset Management Ltd and its supervisory authority

Baloise Asset Management Ltd is licensed as a fund management company, provides asset management services, among others, and is supervised by the Swiss Financial Market Supervisory Authority (FINMA).

Contact information:

Baloise Asset Management Ltd
Aeschengraben 21, P.O. Box       
4002 Basel
+41 58 285 85 85
www.baloise.ch

FINMA:
Swiss Financial Market Supervisory Authority FINMA
Laupenstrasse 27
3003 Bern
+41 31 327 91 00
www.finma.ch/en/contact/

Ombudsman

We welcome your feedback, be it in the form of criticism or praise. Your feedback helps us to improve our products and services. Contact your customer adviser with your concerns or complaints, or get in touch with us using the form: Link to the contact form.

We will work together with you to find a solution to your concern. If we are unable to reach an amicable agreement, you can contact the Ombudsman Financial Services Provider (OFD). The OFD is the responsible ombudsman for Baloise Asset Management Ltd, and acts as a neutral source of information and mediation that is free of charge.

In general, the ombudsman does not step in until the customer has addressed his or her complaint to the financial service provider in writing, and the financial service provider has had the opportunity to comment.

Ombudsman Financial Services Provider (OFD)
Bleicherweg 10
8002 Zurich

Detailed information is available at www.ofdl.ch.

Risk information

Transactions involving financial instruments are associated with opportunities and risks. This is why it is important that you are familiar with, and understand, these risks before making use of a financial service.

The brochure entitled “Risks associated with trading in financial instruments” provides you with general information on the types of transactions and investments associated with particular risks. Make sure that you understand this information before concluding an agreement and that you contact your customer adviser with any questions.

More information

A physical copy can be obtained from Baloise Asset Management Ltd. Please contact your customer adviser.

Customer segmentation

FIDLEG splits customers of financial services providers into three categories: retail clients, professional clients or institutional clients. This classification ensures additional regulatory protection and is based on an individual’s personal financial circumstances/knowledge, his or her experience and financial expertise or the size of the company or professional treasury as defined by law.

Natural persons, as well as small and medium-sized businesses, are generally classified as retail clients, while major companies, pension funds and financial intermediaries are classified as professional or institutional clients.

The level of investor protection varies according to the segmentation. Retail clients enjoy the highest level, institutional clients the lowest.

You may be able to move to a different customer segment under certain circumstances (“opting”), and this will have an impact on the product range and the level of customer protection. Opting-in leads to a higher level, opting-out to a lower one. Please contact your customer adviser in this regard.

Product information

The implementation of FinSA means that a key information document (KID) has to be made available whenever certain financial instruments are personally recommended.

The KID includes information on the product features, as well as on its risks and costs, and allows various financial instruments to be compared.

The KIDs and other comparable information sheets can be found on our website under the respective financial instruments (www.baloise-asset-management.com) as soon as they are available.

You can also obtain printed copies of the documents from your customer advisor.

Market offering reflected

The market offering reflected in the selection of financial instruments includes both proprietary and third-party financial instruments. The following financial instruments are available to customers within the scope of asset management:

  • Equities
  • Debt securities
  • Units in collective investment schemes
  • Structured products
  • Derivatives
Information on costs

Costs and fees

Costs and fees may be charged by Baloise Asset Management Ltd and third parties in connection with the provision of financial services. These are defined on an individual basis, and are indicated in your contracts.

Your customer advisor will be happy to help if you would like an overview of your personal costs and charges.

Baloise Bank Ltd

We have put together the key information for you, as a customer, below:

Baloise Bank Ltd and its supervisory authority

Baloise Insurance Ltd collaborates with Baloise Bank Ltd as a specialised financial services provider, offering a combination of insurance and banking services. They are leaders in the field of integrated solutions for insurance, pensions and asset management for private customers and small and medium-sized enterprises in Switzerland. Baloise has a workforce of around 3,800 employees. Baloise Insurance Ltd and Baloise Bank Ltd are part of the Baloise Group, which has its registered office in Basel, Switzerland. Baloise’s shares are listed in the main segment of SIX Swiss Exchange. The Baloise Group employs approximately 7,200 people.

Baloise Bank SoBa Ltd is subject to the Swiss Banking Act (BankA) and is supervised by the Swiss Financial Market Supervisory Authority (FINMA).

  • Contact details for Baloise Bank SoBa Ltd:
    Baloise Bank SoBa Ltd
    Amthausplatz 4
    4502 Solothurn
    +41 (0)800 806 806
  • FINMA:
    Swiss Financial Market Supervisory Authority (FINMA)
    Laupenstrasse 27
    3003 Bern
    +41 (0)31-327 91 00

Information on economic ties and the market offering
Baloise Bank Ltd is an affiliated company of Baloise Asset Management Ltd within the Baloise Group. We use both our own and third-party financial instruments to implement the investment strategy in line with the “best-in-class” approach.

Best-in-class approach
We make the best products available to you without giving preference to our own investment products. Products are selected exclusively based on their performance and taking risk diversification considerations into account (best-in-class approach).

Best execution
We generally use the stock exchange with the highest levels of market liquidity.

Information on complaints and the ombudsman

We welcome your feedback, be it in the form of criticism or praise. Your feedback helps us to improve our products and services.

If we cannot find an amicable solution to your complaint, you can contact the Swiss Banking Ombudsman. He or she is the responsible ombudsman for Baloise Bank Ltd and acts as a neutral source of information and mediation that is free of charge.

In general, the ombudsman does not step in until the bank’s customer has addressed his or her complaint to the bank in writing and the bank has had the opportunity to comment.

  • Swiss Banking Ombudsman
    Bahnhofplatz 9
    P.O. Box
    8021 Zurich

You can find detailed information at www.bankingombudsman.ch/en/.​​​​

 

Client classification

FIDLEG splits customers of financial services providers into three categories: private customers, professional customers or institutional customers. This classification ensures additional regulatory protection and is based on an individual’s personal financial circumstances/knowledge, his or her experience and financial expertise or the size of the company or professional treasury as defined by law. Natural persons, as well as small and medium-sized businesses, are generally classified as private customers, while major companies, pension funds and financial intermediaries are classified as professional or institutional customers. Unless we inform you otherwise, you will be classified as a private customer, meaning that you will enjoy the most extensive level of customer protection.

Provided that you meet the necessary requirements, you can apply to have your classification changed. Simply contact your customer adviser.

Risks associated with trading in financial instruments

Transactions involving financial instruments are associated with opportunities and risks. This is why it is important that you are familiar with, and understand, these risks before making use of a financial service.

The brochure entitled “Risks associated with trading in financial instruments” provides you with general information on the types of transactions and investments associated with particular risks.
​​​​ You can also find information on the individual investment categories in the corresponding fact sheets. Make sure that you understand this information before concluding an agreement and that you contact your customer adviser with any questions.

You can obtain a hard copy of the brochure from your customer adviser or in any Baloise Bank Ltd branch on request.

Product information

The implementation of FIDLEG means that a key information document (KID) has to be made available whenever certain financial instruments are personally recommended to private customers.
The KID includes information on the product features, as well as on its risks and costs, and allows various financial instruments to be compared.

KIDs will be available to you if you seek investment advice from July 2020 onwards.

Information on costs

Costs and fees
Costs and fees may be charged by Baloise Bank Ltd and third parties (e.g. fund management companies) in connection with the provision of financial services.

Sales remuneration
Baloise Bank Ltd passes on any retrocession fees earned to customers automatically in full at the end of each year by crediting their account (excludes Invest Savings 3 and portable benefits accounts, which cannot be credited with such payments).

Further information on this topic is available at:

Value-added tax (VAT)
Certain services are charged plus VAT in cases involving individuals with their tax domicile in Switzerland or the Principality of Liechtenstein.

Dormant assets
Cases repeatedly arise in which contact with a bank customer is lost and the assets deposited at the bank subsequently become dormant. The normal fees and costs charged by the bank continue to apply in such cases. In addition, the bank will charge the customer any reasonable costs that it incurs for investigations as well as for the special handling and monitoring of dormant assets.

Baloise Insurance Ltd

We have put together the key information for you, as a customer, below:

Baloise Insurance Ltd and its supervisory authority

Baloise Insurance Ltd collaborates with Baloise Bank Ltd as a specialised financial services provider, offering a combination of insurance and banking services. They are leaders in the field of integrated solutions for insurance, pensions and asset management for private customers and small and medium-sized enterprises in Switzerland. Baloise has a workforce of around 3,800 employees. Baloise Insurance Ltd and Baloise Bank Ltd are part of the Baloise Group, which has its registered office in Basel, Switzerland. Baloise’s shares are listed in the main segment of SIX Swiss Exchange. The Baloise Group employs approximately 7,200 people.

Baloise Insurance Ltd is subject to the Swiss Federal Act of 17 December 2004 on the Supervision of Insurance Companies (VAG) and is supervised by the Swiss Financial Market Supervisory Authority FINMA. 

  • Contact details Baloise Insurance Ltd.:
    Baloise Insurance Ltd
    Aeschengraben 21
    4051 Basel
    +41 (0)58 285 85 85
  • FINMA:
    Swiss Financial Market Supervisory Authority (FINMA)
    Laupenstrasse 27
    3003 Bern
    +41 (0)31-327 91 00

Information on economic ties
Baloise Insurance
Ltd is an affiliated company of Baloise Asset Management Ltd and Baloise Bank Ltd in the Baloise Group. 

Information on complaints and the ombudsman 

We welcome your feedback, be it in the form of criticism or praise. Your feedback helps us to improve our products and services. Please contact the internal Baloise complaints office:

For complaints relating to the brokering of certain solutions of Baloise Bank SoBa, which is subject to the FIDLEG, please contact the internal Baloise complaints office or the Ombudsman Financial Services Provider (OFD). You can find references below under “Remuneration factsheet”. 
 

Beschwerde@Baloise.ch

If we cannot find an amicable solution, you can contact the ombudsman. He or she is the responsible ombudsman and acts as a neutral source of information and mediation that is free of charge. 

In general, the ombudsman does not step in until the customer has addressed his or her complaint to the insurance company in writing and the insurance company has had the opportunity to comment. 

 Ombudsman responsible for Baloise Insurance Ltd

Ombudsman Financial Services Provider (OFD) 
Bleicherweg 10 
8002 Zurich 
Switzerland

Detailed information is available at www.ofdl.ch

Client classification

FIDLEG splits customers of financial services providers into three categories: retail clients, professional clients or institutional clients. This classification ensures additional regulatory protection and is based on an individual’s personal financial circumstances or knowledge, his or her experience and financial expertise, or the size of the company or professional treasury as defined by law. As a rule, Baloise Insurance Ltd classifies its customers as retail clients, meaning that you enjoy the broadest customer protection. 

Risks associated with trading in financial instruments

Transactions involving financial instruments are associated with opportunities and risks. This is why it is important that you are familiar with, and understand, these risks before making use of a financial service. 

The brochure entitled “Risks Involved in Trading Financial Instruments” provides you with general information on the types of transactions and investments associated with particular risks. You can also find information on the individual investment categories in the corresponding fact sheets. Make sure that you understand this information before concluding an agreement and that you contact your customer adviser with any questions. 

You can obtain a hard copy of the brochure from your customer adviser on request. 

Product information  

The implementation of FIDLEG means that a key information document (KID) has to be made available whenever certain financial instruments are personally recommended to private customers. 
The KID includes information on the product features, as well as on its risks and costs, and allows various financial instruments to be compared. 

KIDs will be available to you if you seek investment advice from July 2020 onwards. 

Information on costs

Costs and fees
Costs and fees may be charged by Baloise Insurance Ltd and third parties (e.g. fund management companies) in connection with the provision of financial services. 

Remuneration factsheet
Baloise Insurance Ltd receives and collects remuneration from companies in the Baloise Group in connection with offering investment instruments, investment services and other products for these companies.
 
 
The remuneration can be one-time remuneration, annual portfolio-based remuneration or a combination of these elements. The table at the following link shows the remuneration ranges. 
One-time remuneration is calculated based on the amount invested, or taken out as a loan, by the customer. The portfolio-based remuneration is based on the average investment value or the amount of the mortgage loan over a period of one year. 

VAT
Certain services are charged plus VAT in cases involving individuals with their tax domicile in Switzerland or the Principality of Liechtenstein.
 

If we cannot find an amicable solution to your complaint, you can contact the ombudsman. He or she is the responsible ombudsman and acts as a neutral source of information and mediation that is free of charge.

In general, the ombudsman does not step in until the bank’s or insurance company’s customer has addressed his or her complaint to the bank or insurance company in writing, and the bank or insurance company has had the opportunity to comment.

Ombudsman responsible for Baloise Bank Ltd

Swiss Banking Ombudsman
Bahnhofplatz 9
P.O. Box
8021 Zurich
Switzerland


Detailed information is available at www.bankingombudsman.ch.

Ombudsman responsible for Baloise Insurance Ltd and Baloise Asset Management Ltd

Ombudsman Financial Services Provider (OFD)
Bleicherweg 10
8002 Zurich
Switzerland


Detailed information is available at www.ofdl.ch.