00800 24 800 800 DE EN FR IT
Customer service
24-hour hotline 00800 24 800 800
From outside Switzerland: +41 58 285 28 28
Contact & Services
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Contact & services Roadside assistance
  • Report your vehicle breakdown online
  • You will receive immediate feedback on the estimated waiting time for the breakdown service to arrive
  • Use your smartphone for easy localisation
Report a vehicle breakdown online
What is needed in the event of a breakdown?
In the event of a vehicle breakdown, the following information is required:
  • Exact location of the broken-down vehicle: localisation (is automatically detected during online breakdown reporting) or by stating street, house number or kilometre on motorway (for telephone reports)
  • Contact details for queries (driver's name, telephone number)
  • Licence plate number, make and colour of the broken-down vehicle
  • Type of vehicle breakdown

After reporting your vehicle breakdown, you will be informed by text message or telephone about the current status of the breakdown service.

How it works

1. Choose your type of breakdown, determine your location and enter your details about yourself and the breakdown vehicle.

2. Choose whether you need help as quickly as possible or whether you prefer to book an appointment.

3. After submitting, you will immediately receive a confirmation SMS with the current approximate waiting time until the breakdown assistance arrives at your location.

You can report your vehicle breakdown by telephone on 00800 24 800 800.
If you cannot reach us from abroad, dial +41 58 285 28 28.

Report a breakdown online
Important emergency numbers
  • For injured people: Emergency 144. Dial the emergency number first and then give first aid
  • If there is a risk of fire or explosion: Fire brigade 118
  • In the event of an accident on the motorway, if you are injured, in the event of a collision with an animal or in the event of a dispute: Police 112