00800 24 800 800
DE
EN
FR
IT
Customer service
24-hour hotline 00800 24 800 800
From outside Switzerland: +41 58 285 28 28
Contact & Services
Private customers myBaloise E-Banking Link öffnet in einem neuen Tab My Account Logout
Customer service
24-hour hotline 00800 24 800 800
From outside Switzerland: +41 58 285 28 28
Contact & Services
Private customers myBaloise E-Banking Link öffnet in einem neuen Tab My Account Logout
00800 24 800 800
DE
EN
FR
IT
Contact & services FAQ – You have questions, and we have the answers
Stamp duty, claims settlement, e-banking – the world of insurance and banking can be quite confusing. But not to worry, we are happy to help. Here you will find frequently asked questions and answers. And if anything is still not clear, we are happy to be there for you personally.
Where do I report a claim?

You have damage to your car? Or have you caused third-party damage with your vehicle? Simply submit your claim to us online. Or give us a call. We will be happy to help you by phone at 00800 24 800 800.

I have never received an invoice – but now I have received a payment reminder / payment demand. How is that possible?

You have concluded your contract online, so you will find your premium invoice in the customer portal myBaloise. Payment reminders / payment demands are only sent by post. 

Where can I find the login for the myBaloise customer portal?

You will find the login in the top right-hand corner of our website www.baloise.ch. Or use the direct access.

How do I log in to the myBaloise customer portal?

For insurance contracts concluded online, you will receive access data to the “myBaloise” customer portal. If you have not received any access data, you can log in here to register. You already have an account but no longer have your access data at hand? You can go here to reset your password. We will also be happy to support you via email to kundenservice@baloise.ch.

What is Baloise Mobile Banking?

Baloise Mobile Banking is your e-banking optimised for your smartphone. Whether you want to scan a payment, place a stock market order or check your account balance: with Baloise Mobile Banking, you always have access to your finances, even when you are on the move.

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Where can I find the login for the myBaloise customer portal?

You will find the login in the top right-hand corner of our website www.baloise.ch. Or use the direct access.

How do I log in to the myBaloise customer portal?

For insurance contracts concluded online, you will receive access data to the “myBaloise” customer portal. If you have not received any access data, you can log in here to register. You already have an account but no longer have your access data at hand? You can go here to reset your password. We will also be happy to support you via email to kundenservice@baloise.ch.

What are the advantages of using myBaloise?
  • Faster, more secure access to all insurance documents and insurance contracts

  • Notification of claims and the latest information on the status of the claims notification

  • Inspection of premium invoices

  • Convenient management of your personal details 

I have forgotten my username. What should I do?

Often, the username corresponds to the email address you entered during registration. If this is not the case for you, please contact us. Write to us or give us a call at 00800 24 800 800.

Where can I find the contact details of my customer adviser?

Under the tile “My customer adviser”, you will find all the information about your contact person. Clicking on the tile opens the detailed view with the business card, which you can save on your computer (prerequisite: installed email program).

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What is Baloise Mobile Banking?

Baloise Mobile Banking is your e-banking optimised for your smartphone. Whether you want to scan a payment, place a stock market order or check your account balance: with Baloise Mobile Banking, you always have access to your finances, even when you are on the move.

How can I set up Baloise Mobile Banking?

First, you need to set up FotoTAN. You can find a guide on this here.

After setting up FotoTAN, you can start the Baloise e-banking app on your mobile device, tap on “Login e-banking” and log in with your PIN or the corresponding biometric data (Touch ID / Face ID or fingerprint).

What should I do if I have forgotten my PIN and can no longer log into Baloise e-banking?

Open the Baloise e-banking app and tap on the hamburger menu in the top right-hand corner. Then tap on “Settings” and then on “Forgot PIN”. Tapping “OK” deactivates your mobile device.
You can now reactivate your mobile device as follows

  • If you have another active mobile device, you can use it to reactivate. You will find instructions on how to do this under “FotoTAN”.
  • Contact our Customer Service using the telephone number 0848 800 806.
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I have never received an invoice – but now I have received a payment reminder / payment demand. How is that possible?

You have concluded your contract online, so you will find your premium invoice in the customer portal myBaloise. Payment reminders / payment demands are only sent by post. 

What is a QR invoice?

The QR invoice refers to an invoice with an integrated payment part and receipt. The upper part of the QR invoice corresponds to a “normal” invoice, the lower part belongs to the payment part including the receipt that replaces the previous orange or red inpayment slip.

Is it possible to pay the premium invoice in instalments?

Yes. For certain products, you can pay the premium invoice – for an additional fee – every six months. Write to us at kundenservice@baloise.ch

What are fire extinguishing charges?

Until now, these fees were integrated into the fire premium. For the sake of transparency, these are now shown separately. The information on fire extinguishing charges is mentioned in the Federal Law on Insurance Supervision as follows: Art. 88(3) of the Federal Act of 17 December 2004 on the Oversight of Insurance Companies (Insurance Oversight Act, IOA; SR 961.01). The cantons reserve the right to issue police regulations on fire insurance. They may impose moderate contributions on fire insurance companies for the Swiss insurance portfolio for fire protection and the prevention of natural hazard loss and, for this purpose, obtain information from them on the fire insurance sums attributable to their cantonal territory.

I took out my insurance online. Can I also receive the premium invoice by post?

No. If you still wish to receive a premium invoice by post, we will be happy to offer you the same insurance cover under a different product. Do you have any questions about using your account in the myBaloise customer portal? Write to us

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Can I exclude fully comprehensive cover?

Yes. You can exclude fully comprehensive cover at any time – by email kundenservice@baloise.ch. However, we recommend that you continue with this insurance – especially for new cars and in winter. At this time of year, claims are more likely to occur due to weather conditions. Important: Without fully comprehensive cover, damage to your own vehicle is often not covered. 

What is collision insurance?

Collision insurance covers damage caused by collision and scratches to the vehicle. Good to know: Collision insurance and part comprehensive cover together make up the fully comprehensive cover.

Are other people allowed to use my vehicle?

Yes. All Baloise Motor Vehicle Insurance policies include additional drivers with a driving licence valid in Switzerland. For young drivers, different deductibles may apply according to the insurance contract. Important: The name of the person who is the main driver of the vehicle must be listed in the insurance contract.

“Driving of third-party motor vehicles”: What is the insurance cover here?

This supplement to your personal liability insurance covers occasional, unpaid journeys with third-party motor vehicles. It always supplements the insurance contract for the vehicle in question. If, for example, you are at fault for damage to a borrowed vehicle as a third-party driver, we will pay the outstanding deductible and any loss of bonus. If the damage is not yet covered – e.g. due to a lack of comprehensive insurance – we will also pay the repair costs. Important: Insurance coverage excludes vehicles belonging to persons living in the same household as you. 

What is “BaloiseCombi Household”?

It offers you individual insurance cover. The package covers various risks regarding household, personal liability, travel insurance and legal protection. Details of your personal insured benefits and any supplementary cover can be found in your contract.

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Where do I report a claim?

You have damage to your car? Or have you caused third-party damage with your vehicle? Simply submit your claim to us online. Or give us a call. We will be happy to help you by phone at 00800 24 800 800.

I have broken down, my vehicle needs to be towed. Who do I contact?

Give us a call. We will be happy to help you by phone at 00800 24 800 800

What is damage while parked?

This is damage caused to your parked vehicle by unknown third parties.

I have lost my car key. Will Baloise cover the cost of replacement?

If you have added the “Carefree” safety module to your basic insurance, we will cover the costs of a new key.

Where can I find the Baloise partner companies?

You can find partner companies here.

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What is the accident prevention contribution?

According to Art. 4 of the so-called “Accident Prevention Contribution Act”, the fund described therein promotes and coordinates measures to prevent accidents in road traffic.

I am travelling abroad and need an International Motor Insurance Card (IMIC). How do I proceed?

You will receive the International Motor Insurance Card (IMIC) together with the other documents each time you change your contract and receive premium invoices for the next insurance year. Do you need a copy of your IMIC? You can find the IMIC in the download area of your account in the customer portal myBaloise.

What is an insurance certificate?

This is usually the name of the electronic insurance certificate (eVNA) that the insurance companies send to the Vehicle Licensing Office.

What are federal stamp duties?

Federal stamp duties are taxes levied by the federal government on various insurance premiums, among other things. They are comparable to value-added tax. All insurance companies collect these taxes and pass them on to the federal government. 

What are the two Articles 74 or 76 of the Road Traffic Act (RTA)?

Art. 74 RTA: “The Swiss National Bureau of Insurance covers damage caused by foreign motor vehicles where there is an obligation to insure under the law.” “The Swiss National Guarantee Fund covers liability for damage caused in Switzerland by unidentified or uninsured motor vehicles.”

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Do you have another question? We are here for you

By phone at 00800 24 800 800 or via E-Mail to kundenservice@baloise.ch you will find the direct contact to us at any time.